Irish Water and Meath County Council have completed the fix of the pipe burst in Staleen WTP, Co. Meath

Irish Water and Meath County Council have completed the fix to an unplanned pipe burst  repair to a 400 mm diameter uPVC gravity main supplying customers in East Meath from Staleen WTP.  This was a different pipe to the one that burst in July of this year in Roughgrange.

Repairs were completed ahead of schedule this afternoon.

However the depletion of reservoirs levels at Windmill Hill may cause reduced water pressure and subsequent supply disruption particularly in Ratoath, Skyrne, Kilbride and Rathfeigh areas. The reservoir levels will recharge overnight and normal water supply will be restored by the morning.

Irish Water appeals to those eligible for domestic refunds to update details if necessary

Refunds to be issued to approximately 990,000 customers beginning when necessary legislation In advance of the passing of legislation that will pave the way for the refund of Domestic Water Charges, Irish Water is appealing to those customers who paid but who have changed address since they made a payment to update their details over the coming weeks.

Following the recent Government policy decision, Irish Water will refund Domestic Water Charges to approximately 990,000 customers over the coming months by sending a cheque for the total amount paid, beginning as soon as the necessary legislation is passed and funding is provided by Government.

In order to refund Domestic Water Charges with minimum delay, there is no application or registration process so it is essential that any customer who has moved since receiving their last bill, update their details now so that the cheque is posted to their current address. The quickest way to do this is to call Irish Water on 1850 448 448 and lines are open Monday – Friday from 9:00am to 5:30pm.

Irish Water is planning to refund the vast majority of customers before the end of the year and so it is essential that customers who have moved provide a current postal address to ensure there is no delay in receiving their refund cheque.  Speaking in advance of the refunds being issued, Head of Customer Operations with Irish Water, Eamon Gallen said “Issuing refunds to 990,000 households presents a significant challenge but our priority is that the process is as efficient and straightforward as possible for our customers.

Crucially however, we are reliant on them telling us if their details have changed since the last time they contacted us so we are encourage anyone who has moved or changed their personal details to contact us as soon as possible to provide up to date information. It is inevitable that some refunds could be delayed if information is not updated but our primary focus is that the process is as simple as possible from a customer point of view. Irish Water has already completed a substantial amount of work to prepare for the issuing of refunds so that we will be ready to implement the process as soon as we are advised by Government that we can begin.”Over the coming weeks Irish Water will also be engaging with key stakeholder groups to advise them how the refunds process will work and to ensure that the needs of any vulnerable customers are taken into account.

Irish Water statement on water quality queries in relation to Ballyboden reservoir

Irish Water is aware of a number of recent complaints in relation to the odour and taste of drinking water supplied from the Reservoir

Irish Water is aware of a number of recent complaints from customers in relation to the odour and taste of drinking water supplied from the Ballyboden Reservoir.  This reservoir is an uncovered treated water reservoir and there is a project currently underway on-site to deliver a covered reservoir by Q1 2018.

The sampling results indicate the presence of very low levels of an organic compound called Geosmin. It can result in some people detecting a slightly earthy taste or odour from their drinking water.  According to the World Health Organisation in their Guidelines for Drinking-water Quality geosmin has ‘aesthetic concerns, not public health issues’.

The HSE have been consulted on this issue and the measures have been put in place to address it including:

  • Increased sampling and visual inspections
  • Increased bird control and monitoring
  • Additional drainage
  • Increased dust control and monitoring

The EPA also audited the reservoir at Ballyboden on 23 August and are satisfied with the actions and monitoring in place to address this current taste and odour issue and that there is no immediate risk to water quality.

Irish Water therefore can confirm that the treated water at Ballyboden complies with the Drinking Water Regulations. We have increased our normal water quality sampling programme as a precaution to keep the situation under close review.


What does Geosmin smell like?
Geosmin typically produces an earthy or musty odour as is found in the odour of overturned rich soils, and is present in some foods such as beets, spinach, and mushrooms.

Why do we smell it?
The human nose is extremely sensitive to geosmin. If you poured a teaspoon of geosmin into the equivalent of 200 Olympic-sized swimming pools, you would still be able to smell it. Heating the water, with showering or boiling water makes the smell more easily detected.

How long will the taste and odour last?
It is extremely difficult to predict the onset of an incidence of geosmin, or how long it will last.

Irish Water have arranged regular testing of the water supplied from the Ballyboden reservoir for geosmin and for various water quality parameters.

Can the taste and odour be reduced at the tap?
To make the water taste better, try chilling it, adding ice cubes, a slice of lemon, or a few drops of lemon juice.

Boil Water Notice issued for Williamstown Public Water Supply

Following advice from the Health Service Executive, Irish Water and Galway County Council have issued a Boil Water Notice for the area supplied by the Williamstown Public Water Supply.

The Boil Water Notice has been put in place as a precautionary measure to protect the 986 people served by this supply as the treatment plant is operating outside its design conditions due to extremely heavy rainfall in the area yesterday. As a result of this, the plant came under pressure and there is turbidity in the water and the level of UV protection necessary for the treatment of drinking water is below what it should be. Irish Water, working with the HSE, will continue to monitor the plant. This event will pass and the plant will be returned to full compliance.
Water must be boiled for:

  • Drinking
  • Drinks made with water
  • Preparation of salads and similar foods, which are not cooked prior to eating
  • Brushing of teeth
  • Making of ice – discard ice cubes in fridges and freezers and filtered water in fridges. Make ice from cooled boiled water.


What actions should be taken: 

  • Use water prepared for drinking when preparing foods that will not be cooked (e.g. washing salads).
  • Water can be used for personal hygiene, bathing and flushing of toilets but not for brushing teeth or gargling.
  • Boil water by bringing to a vigorous, rolling boil (e.g. with an automatic kettle) and allow to cool. Cover and store in a refrigerator or cold place. Water from the hot tap is not safe to drink. Domestic water filters will not render water safe to drink.
  • Caution should be taken when bathing children to ensure that they do not swallow the bathing water.
  • Prepare infant feeds with water that has been brought to the boil once and cooled. Do not use water that has been re-boiled several times. If bottled water is used for the preparation of infant feeds it should be boiled once and cooled. If you are using bottled water for preparing baby food, be aware that some natural mineral water may have high sodium content. The legal limit for sodium in drinking water is 200mg per litre. Check the label on the bottled water to make sure the sodium or `Na’ is not greater than 200mg per litre. If it is, then it is advisable to use a different type of bottled water. If no other water is available, then use this water for as short a time as possible. It is important to keep babies hydrated.
  • Great care should be taken with boiled water to avoid burns and scalds as accidents can easily happen, especially with children.
  • Anyone suffering from diarrhoea (i.e. 3 or more loose bowel motions in a 24 hour period) for more than two days should contact their general practitioner and provide a stool sample for testing. They should continue to drink plenty of boiled or bottled water.