Refunds to be issued to approximately 990,000 customers beginning when necessary legislation In advance of the passing of legislation that will pave the way for the refund of Domestic Water Charges, Irish Water is appealing to those customers who paid but who have changed address since they made a payment to update their details over the coming weeks.
Following the recent Government policy decision, Irish Water will refund Domestic Water Charges to approximately 990,000 customers over the coming months by sending a cheque for the total amount paid, beginning as soon as the necessary legislation is passed and funding is provided by Government.
In order to refund Domestic Water Charges with minimum delay, there is no application or registration process so it is essential that any customer who has moved since receiving their last bill, update their details now so that the cheque is posted to their current address. The quickest way to do this is to call Irish Water on 1850 448 448 and lines are open Monday – Friday from 9:00am to 5:30pm.
Irish Water is planning to refund the vast majority of customers before the end of the year and so it is essential that customers who have moved provide a current postal address to ensure there is no delay in receiving their refund cheque. Speaking in advance of the refunds being issued, Head of Customer Operations with Irish Water, Eamon Gallen said “Issuing refunds to 990,000 households presents a significant challenge but our priority is that the process is as efficient and straightforward as possible for our customers.
Crucially however, we are reliant on them telling us if their details have changed since the last time they contacted us so we are encourage anyone who has moved or changed their personal details to contact us as soon as possible to provide up to date information. It is inevitable that some refunds could be delayed if information is not updated but our primary focus is that the process is as simple as possible from a customer point of view. Irish Water has already completed a substantial amount of work to prepare for the issuing of refunds so that we will be ready to implement the process as soon as we are advised by Government that we can begin.”Over the coming weeks Irish Water will also be engaging with key stakeholder groups to advise them how the refunds process will work and to ensure that the needs of any vulnerable customers are taken into account.